Webqlo is a provider of Software as a Service (SaaS) AI-Powered solution for social media analytics & marketing.
Data we collect or receive
We collect personal data from our customers and users of the Services (which includes employees of our corporate or institutional customers) for our own purposes, such as to provide and administer the Services. We are the data controller in respect of this personal data.
In order to provide our Services, we analyze user profiles and other information that we receive directly from social media platforms such as Facebook and Instagram, via these platforms’ APIs. Such data include both non-personal data such as various statistics and metrics and personal data of the platforms’ users. Where we source the data directly from the relevant platforms, via these platforms’ public APIs, we determine the purpose of processing, which is developing and constantly enhancing our Services and offering them to our customers on a world-wide basis, via our web platform. In such cases, we are the data controller with respect to such data.
We also process personal data on behalf of our customers as a data processor; this is when the provision of certain Service or specific feature requires that our customers give us a permission (such as, for example, an access token or other administrative permission), within the Service, to access and manage any information that our customers monitor or collect from social media sites; this may include information that is not publicly available. When the access customer’s data with respect to which the customers are the data controllers, we act in accordance with the instructions of our customer (which they give us through the Services) as their data processor.
1. Data of customers and users of our Services
We collect your personal data when:
In the case you wish to delete your account and user data from our system, you may go to Account -> Delete My Account.
You can log in to the Services with your username. In such case, you provide us your username(email) and password. The password is hashed and Webqlo does not see it.
2. Social network user data
The type and scope of personal data obtained from social media platforms depends on the type of the APIs and permission set out by the respective platforms, and on the administrative permissions granted to us by our customers, where applicable.
Below are the most typical examples of data collected about social media platform users:
How we use the data
We use your personal data for the following purposes:
1. To provide the Services
2. To communicate with you
3. To provide a better user experience
We may process your personal data in the scope specified in Section 2.1 to learn how you use our Services to able to continuously enhance user experience as well as provide our customers with seamless customer supper. We may process such personal data also to improve and enhance our existing Services and develop new offerings. This includes product and market statistics, research and analytics, benchmarks and other analyzes to better understand your needs of users in the aggregate, diagnose problems and analyze trends. See section 7 below for more details.
4. To protect our Services and secure our or third party rights
We process your personal data in the scope specified in Section 2.1 to keep the Service safe, secure and reliable. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Webqlo, our customers and users.
We may process some of the data specified in Section 2.1 when required by law or to establish, exercise or defend our legal claims or, where necessary, protect rights of Webqlo. For example, we may store data about how you use our Services, including payments for Services, to prove or otherwise support our rights.
5. For marketing and sales purposes
We may process your contact personal data, in particular email, name, company and job title o offer you our new Services.
We may use aggregated anonymised data derived from the personal data derived from the personal data provided by you or collected by the program analytics such as user behaviour and activities for our own statistics, for auditing, for the purposes of product and marketing research, for analytics (which helps us to optimize and improve our Services and their usability, the range of Services and to develop new technologies, products, and services), and for benchmarks and other analyzes.
We may contact you about our news, events, Services and their features or special offers that we believe may interest you, provided that we have the requisite permission to do so, either on the basis of your consent (where we have requested it and you have provided it to us), or our legitimate interests to provide you with marketing communications where we may lawfully do so, within the limits provided by law. In the latter case, we will only send you marketing communication if you are using or have recently used any our Services and have not objected to receiving such information (by any means mentioned below).
Your marketing communication preferences may be changed at any time by following the instructions below:
If you have any queries regarding our data collection and protection practices or you rights, please do not hesitate to contact our Data Protection Officer, at email@example.com.
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